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Return & Refund Policy

Return & Refund Policy

Lost Orders

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Return Policy

Your item is eligible for return if at least one or more cases listed below happens:

 

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. Dovetees will refund or exchange an item when the issue is verified to be correct.

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

Refunds Policy

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dovetees .com

Exchanges

All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

 

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

 

Once the issue is verified to be correct, we will send you a replacement product

 

NOTE: Please refer to the size guide here: Sizing Charts We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.
Size Charts

 

Custom Ultra Cotton T-shirt G200

Adult:

S M L XL 2XL 3XL 4XL 5XL
Body Length 28 29 30 31 32 33 34 35
Body Length Tolerance 1 1 1 1 1 1 1 1
Body Width 18 20 22 24 26 28 30 32
Body Width Tolerance 1 1 1 1 1 1 1 1

Youth:

XS S M L XL
Body Length 20 1/2 22 23 1/2 25 26 1/2
Body Width 16 17 18 19 20

Long Sleeve Ultra Cotton T-shirt

Adult:

S M L XL 2XL 3XL 4XL 5XL
Chest Width 18 20 22 24 26 28 30 32
Length 28 29 30 31 32 33 34 35

Youth:

S M L XL
Chest Width 17 18 19 20
Length 21.5 23 25 26.5

Pullover Hoodie 8 oz

Adult:

S M L XL 2XL 3XL 4XL 5XL
Body Length 26 27 28 29 30 31 32 33
Body Width 20 22 24 26 28 30 32 34
Sleeve Length 33 34 35 36 37 38 39 40

Ladies Cotton T-shirt G200L

XS S M L XL 2XL 3XL
Across Shoulders 14 15 16 17 18 1/2 19 3/4 21
Across Shoulders Tolerance 1/2 1/2 1/2 1/2 1/2 1/2 1/2
Body Length 24 25 1/2 26 27 28 28 1/2 29
Body Width 16 17 1/4 19 1/4 21 1/4 23 1/4 25 1/4 27 1/4
Sleeve Length 5 5 3/4 6 6 1/4 6 1/4 6 3/4 7
Sleeve Length (From Center Back) 12 13 1/4 14 14 3/4 15 3/4 16 3/4 17 1/2

Crewneck Pullover Sweatshirt 8 oz G180

S M L XL 2XL 3XL 4XL 5XL
Body Length 26 27 28 29 30 31 32 33
Sleeve Length 33 34 35 36 37 38 39 40
Chest (Front Only) 20 22 24 26 28 30 32 34

Flowy Racerback Tank B8800